Privacy Policy
Last Updated: January 15, 2025
At geexaesavua, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our financial security services. We're committed to being transparent about our practices and giving you control over your data.
Information We Collect
When you interact with geexaesavua, we gather certain information to provide our services effectively. Here's what we collect and why it matters:
Personal Identification Information
We collect your name, email address, phone number, and mailing address when you register for our learning programs or request information. This helps us communicate with you about course schedules, send educational materials, and respond to your inquiries.
- Full name and preferred name
- Email address for correspondence
- Phone number for important updates
- Mailing address (5305 56 Ave, High Prairie, AB T0G 1E0, Canada)
- Date of birth for age verification purposes
Financial Information
When you enroll in paid programs or purchase educational materials, we process payment information. We don't store complete credit card numbers on our servers. Instead, we work with certified payment processors that handle this data securely according to Canadian financial regulations.
Educational Records
As you progress through our programs, we track your learning activities, course completions, quiz results, and participation in discussions. This data helps us personalize your experience and provide certificates upon completion.
Technical Data
Our systems automatically collect information about how you access and use our website. This includes your IP address, browser type, device information, pages viewed, and time spent on different sections. We use this to improve site performance and user experience.
How We Use Your Information
Every piece of data we collect serves a specific purpose. We're not in the business of collecting information just for the sake of it.
Service Delivery
Your personal information allows us to deliver the educational content you've signed up for. We use it to grant access to learning materials, send course updates, process payments, and provide technical support when you need it.
We analyze learning patterns to understand which teaching methods work best. This helps us refine our curriculum and create more effective financial security training. Your individual data contributes to aggregate insights that benefit all our students.
Communication Purposes
We'll email you about program updates, new course offerings, and important policy changes. You can opt out of promotional emails anytime, but we'll still need to send you essential service-related messages about your enrollment status or account activity.
Legal Compliance
Canadian privacy laws require us to maintain certain records and respond to legitimate legal requests. We keep your data as long as necessary to comply with these obligations under the Personal Information Protection and Electronic Documents Act (PIPEDA).
Data Protection Measures
Security isn't just a checkbox for us. We've built multiple layers of protection into our systems.
| Protection Layer | Implementation |
|---|---|
| Encryption | All data transmissions use TLS 1.3 encryption protocols |
| Access Control | Role-based permissions limit employee access to necessary data only |
| Server Security | Firewalls, intrusion detection, and regular security audits |
| Data Backup | Encrypted backups stored in Canadian data centers |
| Password Protection | Mandatory strong passwords with two-factor authentication option |
Our team receives regular training on data protection best practices. We conduct quarterly security assessments and update our protocols as new threats emerge. In case of any security incident, we have response procedures in place and will notify affected users within 72 hours as required by law.
Your Rights Under Canadian Law
PIPEDA gives you several important rights regarding your personal information. We've designed our systems to make exercising these rights straightforward.
- Right to Access: You can request a copy of all personal data we hold about you. We'll provide this within 30 days of your request in an easy-to-read format.
- Right to Correction: If any information we have is inaccurate or incomplete, you can ask us to update it. Log into your account or contact us directly.
- Right to Deletion: You can request deletion of your personal data, subject to legal retention requirements. Some records must be kept for tax and regulatory purposes.
- Right to Data Portability: Request your data in a structured, commonly used format that you can transfer to another service provider.
- Right to Withdraw Consent: If we're processing your data based on consent, you can withdraw it anytime. This won't affect the lawfulness of processing before withdrawal.
- Right to Object: You can object to certain types of data processing, including direct marketing activities.
To exercise any of these rights, email us at contact@geexaesavua.world or call +16473521338. We'll verify your identity and respond within 30 days.
Information Sharing and Third Parties
We're selective about who we share your data with. Here's the complete picture:
Service Providers
We work with trusted companies that help us operate our platform. This includes payment processors, email service providers, cloud hosting companies, and analytics tools. These partners are bound by strict confidentiality agreements and can only use your data to provide services on our behalf.
Educational Partners
Some courses are developed in collaboration with financial institutions or industry experts. We may share anonymized performance data with these partners to improve course content, but we never share personally identifiable information without your explicit consent.
Legal Requirements
We'll disclose information when required by Canadian law, court order, or government regulation. This includes responding to subpoenas or assisting in fraud investigations. We review all legal requests carefully and only provide the minimum information necessary.
We Never Sell Your Data
geexaesavua does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is not a product to us.
Data Retention Periods
We don't keep your information longer than necessary. Here's how long we retain different types of data:
- Account information: Retained while your account is active plus 2 years
- Course completion records: Kept for 7 years to support certificate verification
- Financial transaction records: Maintained for 7 years per Canadian tax regulations
- Marketing communications preferences: Stored until you update them or close your account
- Support inquiries: Kept for 3 years for quality assurance purposes
- Website usage logs: Retained for 18 months for security analysis
After these periods expire, we securely delete or anonymize your data. Anonymized data used for research and statistical purposes can be retained indefinitely since it can't be traced back to you.
Cookies and Tracking Technologies
Our website uses cookies to enhance your experience. These small files help us remember your preferences, keep you logged in, and understand how people use our site.
Types of Cookies We Use
Essential Cookies: Required for basic site functionality like user authentication and security features. You can't opt out of these without losing access to important features.
Performance Cookies: Help us understand which pages are popular, where people spend time, and what might be confusing. This data is aggregated and doesn't identify individual users.
Functionality Cookies: Remember your preferences like language settings or course bookmarks so you don't have to set them every time you visit.
You can control cookie settings through your browser preferences. Most browsers let you block or delete cookies, though this may affect site functionality. We don't use third-party advertising cookies on our platform.
Children's Privacy
Our services are designed for adults and we don't knowingly collect information from anyone under 18. If a parent or guardian discovers their child has provided us with personal information without consent, please contact us immediately and we'll delete it promptly.
Some of our financial literacy programs may be appropriate for older teenagers when enrolled by a parent or guardian. In these cases, the adult retains control over the account and receives all communications.
International Data Transfers
Your data is primarily stored and processed in Canada. If we need to transfer information outside Canada for specific services, we ensure adequate safeguards are in place through approved transfer mechanisms that meet Canadian privacy standards.
When we work with international service providers, we verify they maintain privacy protections comparable to Canadian requirements. We use standard contractual clauses approved by privacy regulators to govern these relationships.
Changes to This Privacy Policy
Privacy practices evolve as technology and regulations change. We review and update this policy periodically to reflect these developments.
When we make significant changes, we'll notify you by email and display a prominent notice on our website. We'll also update the "Last Updated" date at the top of this page. Material changes will only apply to information collected after the change takes effect unless we obtain your consent.
We recommend reviewing this policy occasionally to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of those changes.
Filing a Complaint
If you're concerned about how we've handled your personal information, we want to hear from you. Contact our privacy team first and we'll work to resolve the issue quickly.
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada. They can investigate privacy complaints and recommend solutions.
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376