At geexaesavua, we stand behind the quality of our financial security education programs. We understand that choosing the right educational path is an important decision, and we're committed to ensuring you have a clear understanding of our refund procedures.
This policy outlines the circumstances under which refunds may be requested, the process involved, and what you can expect throughout. Please read this information carefully before enrolling in any of our programs.
Refund Eligibility Criteria
14-Day Window
You can request a full refund within 14 days of your program enrollment date, provided you haven't accessed more than 20% of the course materials.
Course Access Limit
Refunds are available if you've completed less than 20% of course modules. Once you exceed this threshold, partial refund options may apply instead.
Technical Issues
If you experience persistent technical problems that prevent access to course materials, you're eligible for a full refund regardless of the standard timeframe.
How to Request a Refund
Submit Your Request
Contact our support team via email at contact@geexaesavua.world or call us at +1 647-352-1338. Include your enrollment details and reason for the refund request.
Review Process
Our team will review your request within 2 business days. We'll verify your eligibility based on enrollment date and course progress to ensure the request meets policy guidelines.
Receive Confirmation
You'll receive an email confirmation once your refund is approved. This notification will include expected processing times and the method through which you'll receive your refund.
Processing Complete
Refunds are processed within 5-7 business days after approval. The funds will be returned using your original payment method, with timing varying based on your financial institution.
Refund Scenarios
Full Refund Qualification
You're entitled to a complete refund if you submit your request within 14 days of enrollment and have accessed fewer than 20% of available course materials. This ensures you have adequate time to evaluate whether the program meets your needs without significant commitment.
Note: Certificate programs and specialized workshops may have slightly different terms based on resource allocation.
Partial Refund Options
If you've accessed between 20% and 50% of course content, you may qualify for a partial refund calculated at 50% of the total program cost. This applies to requests made within 30 days of enrollment and considers the educational resources you've already utilized.
Note: Access to downloadable materials or completed assignments may affect partial refund calculations.
Non-Refundable Situations
Refunds aren't available after 30 days from enrollment, if you've completed more than 50% of course materials, or if you've received a completion certificate. Additionally, promotional discounts and bundled program savings cannot be refunded separately from the main course fee.
Note: Special circumstances may be considered on a case-by-case basis with documentation.
Refund Processing Times by Payment Method
Credit Card
5-7 business days
Debit Card
5-10 business days
PayPal
3-5 business days
Bank Transfer
7-14 business days
Important Things to Remember
- All refund requests must be submitted in writing via email or through our contact form. Phone requests alone won't be processed without written confirmation.
- Course access will be revoked once a refund is processed. You won't be able to retrieve materials, notes, or progress after this point.
- Payment plan enrollments have specific refund terms. Only payments made up to the refund request date are eligible for return.
- Group enrollment refunds are handled individually. Each participant must submit their own refund request if they wish to withdraw.
- If you received course materials as physical shipments, you'll need to return these items in unused condition before refund processing begins.
- Exchange rates and transaction fees from international payments may affect final refund amounts. We process refunds in the original currency when possible.
Questions About Our Refund Policy?
Our support team is here to help clarify any aspects of this policy or assist with your refund request. We typically respond to inquiries within 24 hours during business days.